REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to
guarantee and pay for your Rockin' Rollin' Video Game
Party reservation. There will be a $25 cancellation fee
for all parties or events canceled after payment is
received. There will be a $100 cancellation fee for all
parties or events canceled after payment is received and
within 30 days of scheduled event. NO REFUND in the
event of 2 hour party reservation being canceled within
14 days of your event. NO REFUND in the event of 3+ hour
Event reservation being canceled within 30 days of your
event. Rockin' Rollin' Video Game Party will make every
effort to postpone your event, with no penalty, to
another date should cancellation be necessary.
PRIVACY POLICY:
Rockin' Rollin' Video Game Party is committed to
protecting your privacy. We use
the information we collect on the site to make bookings
with Rockin' Rollin' Video Game Party as
simple as possible and to enhance your overall
experience. We do not sell, trade, or rent
your personal information to others.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in
excess of 40 miles from our home zip code.
BAD WEATHER:
Rockin' Rollin' Video Game Party's trailer was designed
for all types of weather conditions. The theater is
insulated and climate controlled with heat and air
conditioning. There may be occasions when the weather
does not want to cooperate with your scheduled party. In
the event of severe weather (lightning, very high winds,
flooding and/or extremely heavy rains, snow or ice) we
may (and reserve the right to) reschedule your service
to guarantee the safety of you, your guests, our staff
and equipment. If the threat of these storms threatens
your party and you are aware in advance (pending or
anticipated snow storm, tropical storm or hurricane)
please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
Rockin' Rollin' Video Game Party does require a parent
or responsible adult to be present inside or just
outside of the trailer at all times.
ALCOHOL/DRUGS:
You may serve alcohol at a Rockin' Rollin' Video Game
Party event or party; however, we may
require an on-site security surcharge and/or security
deposit when alcohol is being served.
We may and reserve the right to refuse, cancel or cut
short any party or booking when
alcohol is being served. Drugs of any sort will not be
tolerated in or around the Rockin' Rollin' Video Game
Party equipment. Any observed use of illegal narcotics
or legal narcotics used
in an illegal manner will result in the termination of
the party immediately.
DAMAGE/INJURY:
Rockin' Rollin' Video Game Party or any of it's
employees will not be responsible
for any damage to property resulting from a request by
the client to position the theater in
a specific location. This includes both above ground and
below ground property/equipment
damage. Additionally, Rockin' Rollin' Video Game Party
reserves the right to charge the client's
credit card for damages to the trailer or equipment
resulting from the careless or willful
damage of same by client's guests. Rockin' Rollin' Video
Game Party or their employees assume no
responsibility for any injuries sustained on the
client's property or their designated
location. All liability for damages or injuries are the
sole responsibility of the client
and/or host.
FOOD/DRINK:
Rockin' Rollin' Video Game Party does not allow any food
or drinks into the video game theater. Please have your
guests consume them outside of the trailer prior to
entering.
PICTURES:
While your party is in effect the Game Coach will be
taking pictures of the party
from inside the trailer. You will then be able to view
these pictures on Rockin' Rollin' Video Game Party's
Facebook Fan Page (Rolling Video Games NC) and copy them
to your files. If you do
not want our Game Coach taking these pictures or posting
them on the Fan Page please notify
us via Email prior to the party. This is a service we
provide to our guests so they can be
sure to capture their party as it happens.
INVITATIONS/PIZZA COUPON:
We will mail all of your invitations to the address you
provided as the billing address of your credit card. If
you prefer to make other arrangements please contact us
at 910.977.2228. Invitations will be mailed upon receipt
of payment. Your package may include a pizza coupon from
Papa John's. Once you have confirmed, we will forward
you the coupon for the discount pizzas along with your
invitations. You will receive a list of the 32
participating Papa John's. Please call ahead for to
arrange pick up.
TIPS:
The Game Coach is there to make sure that your group is
making the most of our
high-tech fun. He or she tutors, inspires and
entertains. Tipping for good service is a
great idea, but not required.
Rockin' Rollin' Video Game Party TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most
level & flat area or logical spot to accommodate your
party. Sometimes, we park in
your neighborhood street, so you might want to let your
neighbors know (in case they may
object) or let us know if you have a preferred spot for
us. We might also have to block a
driveway. **Please keep in mind that our Game Coach will
not park anywhere that may cause a
danger to persons, property or equipment. Our truck and
trailer combination is very long and
we will need a minimum of 55 feet of space to park.
Additionally our Game Coach will never
disconnect the truck from the trailer at a party/event
without prior approval nor park off
of a hardened surface.
VIDEO GAME RATINGS:
Rockin' Rollin' Video Game Party will not play any "M"
rated or higher game in the video game
theater without a request from the client prior to the
party/event or adult approval at the time of the event.
If you wish to have an "M" rated game or higher at your
party/event please send an Email to
info@rollingvideogameparty2u.com indicating the game you
prefer or let the Game Coach know as soon as you can
after he gets there. It is also recommended that all
clients Email Rockin' Rollin' Video Game Party with
their game requests.
PARTY PICTURES:
One service that Rockin' Rollin' Video Game Party
provides is photographs of the party in action from
the inside of the Theater. If you prefer not to have
pictures of the party posted on our Fan Page please let
us know.
By Submitting Payment you agree to these terms.